FAQ
How can I contact you?
You can reach us via email at aedanchristianmaldonado@gmail.com or by phone at 12248303006. Should you need to send any correspondence.
Where are my products coming from?
Our products are sourced from various suppliers who specialize in innovative pet care solutions. We ensure that all items meet our quality standards before they are made available for purchase.
Can I get a refund for my products?
Yes, we offer a 30-day return policy. To be eligible for a refund, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase to initiate the return process.
What should I do if my product is defective or damaged?
If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.
Are there any items that cannot be returned?
Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us for clarification.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Can I exchange my product?
The fastest way to exchange an item is to return the original product and, once the return is accepted, make a separate purchase for the new item you wish to acquire.
What if I am located in the European Union?
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is in the same condition as received, unworn or unused, with tags, and in its original packaging.